Privacy Policy

Portela 11 is an e-commerce store for impact windows, impact doors, and related products. Visitors can browse the catalog and add items to a cart without an account; registered customers can complete an order and pay securely online. Card payments are processed by Stripe, our PCI-compliant payment provider — we never see or store your full card number.

We collect information you provide directly when you:

• Create an account (name, email address, password)
• Place an order (the items and quantities selected)
• Check out (shipping address, billing name, and contact details)
• Contact our support team
• Update your profile

We also collect certain data automatically, including your IP address, browser type, and pages visited, via our hosting provider (Vercel) and analytics tools.

We do not store your full payment card details. Card payments are handled directly by Stripe; we only retain limited transaction references (such as a Stripe payment or session identifier, the order total, and payment status) needed to fulfill and account for your order.

We use the information collected to:

• Process, fulfill, and ship your orders
• Send order confirmations, receipts, and status updates by email
• Maintain a record of your order history under your account
• Manage your account and authenticate your sessions
• Respond to your support requests
• Improve the store and diagnose technical issues
• Comply with legal, tax, and accounting obligations

We do not sell or rent your personal data to third parties for marketing purposes.

We share your data only with service providers that help us operate the platform, and only to the extent necessary:

• Supabase — database and authentication hosting.
• Stripe — secure payment processing. Stripe collects and processes your card details under its own privacy policy.
• Vercel — application hosting and analytics.
• Resend — transactional email delivery for order confirmations.

We may also disclose your information if required by law or to protect the rights, property, or safety of Portela 11, our clients, or others.

We use browser localStorage to persist your cart between sessions without requiring a login. This data stays entirely on your device and is only used when you check out.

Vercel Analytics may use anonymized tracking to measure aggregated usage statistics. No personally identifiable information is included in these analytics.

You can clear localStorage and cookies at any time through your browser settings. Note that doing so will empty your current cart.

We retain your account information and order history for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us at info@portela11.com.

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), row-level security (RLS) on our database, and session-bound authentication tokens. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and order history
• Object to or restrict certain processing
• Withdraw consent at any time

To exercise any of these rights, contact us using the information in the Support section below.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.