Shipping, Pickup & Delivery

Pickup is free at the PORTELA 11 LLC warehouse, 1760 NW 94th Ave, Miami, FL, Monday to Saturday, 8:00 a.m.–6:00 p.m. Bring your order number and a photo ID. Orders paid at pickup are settled at the counter before the product is released.

Impact windows and doors are heavy and the glass is laminated but not indestructible. Bring a vehicle that suits the items — a pickup truck, van or trailer, depending on size — with padding and straps so units travel on edge and secured, and bring at least one helper. Warehouse staff can assist with loading, but the customer is responsible for how the product is transported; PORTELA 11 LLC is not responsible for damage caused by improper loading or transport after the product leaves the warehouse.

Inspect every item before leaving: count the units, check the labels against your invoice and look for glass, frame or screen damage. Anything found at the counter is resolved on the spot; a problem found later is treated as a transport-damage report.

Local delivery is available throughout Miami-Dade and Broward and is quoted per order, not charged automatically in checkout. The quote depends on the size, weight and quantity of the items and on the delivery address. Request it by WhatsApp or email with your order number or product list before or right after placing the order.

Someone must be present at the agreed address to receive the delivery and help unload. Local delivery is to the ground level at the front of the property; carrying units upstairs, into the house or across the site is not included unless agreed in advance.

Inspect the items on delivery, before the driver leaves. Note any damage, shortage or wrong item on the delivery receipt and photograph it. A signed receipt without notes confirms that the products arrived complete and in good condition.

Orders for Palm Beach, the Treasure Coast, Southwest Florida, Orlando and Central Florida, Tampa Bay, Jacksonville and the Panhandle ship by freight carrier. Freight is quoted per order based on the items and the destination; it is not charged in checkout.

Windows and doors are crated or palletized for transit and delivered curbside. A liftgate is quoted when the destination has no forklift or loading dock. The carrier does not bring items inside, unpack them or remove packaging. A responsible adult must be present at the delivery appointment to receive, count and inspect the shipment.

Inspect the crate or pallet on arrival before signing. Write any visible damage, shortage or crushed packaging on the carrier's delivery receipt and photograph it. Concealed damage found after unpacking must be reported to PORTELA 11 LLC within 48 hours of delivery with clear photos of the item, the packaging and the damage. Reports outside that window cannot be filed with the carrier.

Every quote is built for the specific order. These are the factors that move it:

• Size of the units: large sliding glass doors, window walls and double French doors need more crating and truck space than stock windows.
• Weight: laminated impact glass is heavy; multi-panel doors and insulated laminated units weigh more.
• Quantity: several units travel together on one pallet or crate more efficiently than one unit alone.
• Destination: distance from Miami, residential versus commercial address, and access for a freight truck.
• Liftgate or special handling at the destination when no forklift or dock is available.

Send a WhatsApp message to (786) 590-0488 or an email to sales@portela11.com with your order number or the list of products, the quantity and the delivery ZIP code. Say whether the address is residential or commercial and whether a forklift or dock is available. The team replies with the pickup, local-delivery or freight options that apply to that order.

Delivery timing depends on current availability, the carrier and the destination, so no fixed date is promised until the order and the quote have been reviewed. Customers with a project deadline should request the quote before paying.